richard pointon online collection




We want to ensure that our customers have an enjoyable buying experience, that they are not only happy with their purchases but also with our service. Therefore, to make the most of what we have to offer, please don’t hesitate to contact us by email or phone on 0800 rugsnz (0800 784 769), or Richard personally on 021 434 972.



With every hand knotted or hand woven carpet or kelim we sell, we also post out a Certificate of Authenticity along with a newsletter. Please keep the Certificate in a safe place because as we have found out over the past 30 years, they have proved to be invaluable in the event of an insurance claim.


Once payment has been received, all items purchased will be dispatched immediately. For the smaller rugs and carpets we use Fastway Couriers and the larger pieces will go via Conroys. Either way we will advise you of the method of dispatch and the contact details of the courier/carrier. Every carpet is wrapped in heavy duty plastic to ensure safe delivery.


We have gone to great lengths to ensure that the photographs of the carpets we post on-line are as accurate as possible. However there may be a variation in colour depending on the screen setting of individual monitors, tablets or smart phones.


If on receipt of your on-line purchase, you are not entirely happy, you have 7 days from the date of receipt to return it for a full refund.
Please note that the return shipping is at the buyers cost and we would request that the piece to be returned is wrapped in the original plastic.